BLUELAVAMEDIA PRIVACY POLICY

Effective Date: January 1, 2026

BlueLaVaMedia (“BlueLaVaMedia,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, scheduling systems, marketing activities, and communications.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of our website, or from third-party services you authorize.

Information You Provide

We may collect:

  • Name
  • Company Name
  • Email Address
  • Phone Number
  • Property Address
  • Billing Address
  • Payment Information
  • Listing Information
  • Project Details
  • Marketing Preferences
  • Communication Preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Referring Website
  • Pages Viewed
  • Date and Time of Visit
  • Website Interaction Data

Information From Third Parties

We may receive information from:

  • MLS Systems
  • Real Estate Brokerages
  • Scheduling Platforms
  • Marketing Platforms
  • Social Media Platforms
  • Advertising Partners
  • Referral Sources

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Schedule Services
  • Deliver Photography Services
  • Deliver Video Services
  • Deliver Drone Services
  • Create Property Websites
  • Process Orders
  • Process Payments
  • Provide Customer Support
  • Send Appointment Reminders
  • Send Project Updates
  • Improve Our Services
  • Conduct Internal Analytics
  • Comply With Legal Obligations

3. MARKETING COMMUNICATIONS

We may send:

  • Appointment Reminders
  • Project Notifications
  • Service Announcements
  • Educational Content
  • Newsletters
  • Promotional Offers

You may opt out of marketing emails at any time using the unsubscribe link included in such communications.

Even if you opt out of marketing communications, we may continue sending service-related communications regarding active projects, invoices, appointments, and customer support matters.

4. SMS COMMUNICATIONS

If you provide a mobile telephone number, BlueLaVaMedia may contact you via text message regarding:

  • Appointment Scheduling
  • Appointment Reminders
  • Project Status Updates
  • Customer Service Matters
  • Business Communications

Message and data rates may apply.

You may opt out of marketing-related text messages at any time.

5. COOKIES AND ANALYTICS

Our website may use:

  • Cookies
  • Analytics Technologies
  • Pixel Tags
  • Conversion Tracking Tools

These technologies help us:

  • Improve Website Performance
  • Measure Advertising Effectiveness
  • Understand Visitor Behavior
  • Improve User Experience

Third-party services may include:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Advertising
  • Other Advertising Platforms

You may control certain tracking technologies through your browser settings.

6. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with service providers who assist us in operating our business, including:

  • Website Hosting Providers
  • Scheduling Providers
  • Payment Processors
  • Marketing Platforms
  • Email Service Providers
  • Technology Vendors
  • Professional Advisors

These providers may access information only as necessary to perform services on our behalf.

7. PROPERTY INFORMATION

Many of the services provided by BlueLaVaMedia involve photographing or marketing properties.

Property photographs, videos, floor plans, virtual tours, and related media may contain information visible from public or private areas of a property.

Clients are responsible for ensuring that any sensitive, confidential, personal, or proprietary information they do not wish to appear in marketing materials is removed or concealed prior to the scheduled appointment.

8. DATA SECURITY

BlueLaVaMedia maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of data transmission or storage can be guaranteed to be completely secure.

Accordingly, BlueLaVaMedia cannot guarantee absolute security.

9. DATA RETENTION

We retain information only as long as reasonably necessary to:

  • Provide Services
  • Maintain Business Records
  • Comply With Legal Obligations
  • Resolve Disputes
  • Enforce Agreements
  • Protect Business Interests

Retention periods may vary based upon the type of information involved.

10. THIRD-PARTY WEBSITES

Our website and marketing materials may contain links to third-party websites.

BlueLaVaMedia is not responsible for the privacy practices, policies, or content of third-party websites.

Users should review the privacy policies of any third-party website they visit.

11. CHILDREN’S PRIVACY

BlueLaVaMedia’s services are intended for business and professional use.

Our website is not directed to children under the age of eighteen (18).

We do not knowingly collect personal information from individuals under eighteen years of age.

12. MICHIGAN AND UNITED STATES USERS

BlueLaVaMedia primarily serves customers located in Northern Michigan and throughout the United States.

Information submitted through our website may be stored and processed within the United States.

By using our website and services, you consent to such processing.

13. YOUR PRIVACY RIGHTS

Depending upon your location and applicable law, you may have rights to:

  • Access Personal Information
  • Correct Personal Information
  • Delete Personal Information
  • Restrict Certain Processing Activities

Requests may be submitted using the contact information below.

14. CHANGES TO THIS POLICY

BlueLaVaMedia reserves the right to update or modify this Privacy Policy at any time.

Changes become effective upon posting to our website.

Continued use of our website or services following any update constitutes acceptance of the revised Privacy Policy.

15. CONTACT INFORMATION

BlueLaVaMedia, LLC

Traverse City, Michigan

Website: www.BlueLaVaMedia.com

Email: [email protected]

Phone: (231) 946-1360

Questions regarding this Privacy Policy may be directed to the contact information above.